Accommodation Terms


The term ‘Arrival’ means the date on which the Facilities are to be provided or shall start to be provided by ‘ the Company’

The term ‘the Company’ refers to the hotel of which you accommodation was booked.

The term ‘the Client’ refers to the person, (being either an individual, firm, company or organisation) responsible for making the booking

The term ‘Departure’ means the date on which the provision of the Facilities is to end.

The term ‘Facilities’ means the provision of accommodation and/or supply of food and beverages by ‘the Company’ to the Client



A contract is formed between you and ‘the Company’ when a confirmation number is issued for your room and extras (if applicable). No booking shall be binding until a confirmation number is issued


Your Booking

You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) then ‘the Company’ will terminate your booking and retain any money paid for such booking

In making a room booking you agree not to conduct any commercial activity or activity that seeks to gain profit on the premises, without prior written consent. ‘The Company’ reserves the right to terminate your booking and retain any money paid, if you are in full or part breach of this provision

You may make a booking on someone else’s behalf. You are responsible for ensuring that any guest in your booking complies with these terms, as if that guest had made the booking

If you book four or more rooms for the same night this will be treated as a group booking. If you make a group booking, additional terms will apply, and these will be sent to you at time of booking


Rates and Payment

The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone booking as advised at time of your booking

A credit/debit card is required at time of booking

You must be able to produce a valid credit/debit if you are paying cash for a walk-in booking

A pre-authorisation is required at time of check-in, to cover any extras


Check-in and Check-out

You can check-in from 2.00 pm on the scheduled date of arrival. If you wish to check-in earlier, you can do so by contacting our Reservations department. An additional charge will be applicable. This service is subject to availability

You must check-out by 11.00 am on the scheduled date of departure. If you wish to check-out later, you can do so by contacting our Reservations department. An additional charge will be applicable. This service is subject to availability. If you fail to check-out by the stipulated time, an additional charge equivalent to the flexible rate at that time, for one night’s stay for the applicable room (s) will be applied



All rooms have a maximum occupancy, and you should speak directly to Reservations, to ensure that the room can accommodate the required number of guests

Should you arrive with additional guests to the number specified at time of booking, then ‘the Company’ reserves the right to charge for any extra beds, cots or room (s), subject to availability

Any access or special requirements, should be specified at time of booking

You must have permission to bring a pet into a room. You must not leave any pet unattended in any rooms or public areas at any time

Smoking is not permitted in any bedroom or public area, other than in designated smoking areas outside. You must not smoke in any of our hotel rooms or public areas or interfere with fire detection systems. If you do so this will be regarded as a breach of these booking terms and conditions and your booking will be terminated. A room recovery charge will be applicable, to cover any costs incurred due to smoking, including our costs for specialist cleaning, repair or replacement of any damage by you to our property, the cost of the room for any period it is unusable and our administration expenses

You must take all reasonable precautions to avoid damage or interference with any items belonging to ‘the Company’. Guests are requested to bring any damage to our immediate attention. Malicious, wilful, or negligent damage or interference, will be regarded as a breach of these booking terms and conditions and your booking will be terminated. A charge will be applicable, to cover any repair or replacement costs

Cooking is not permitted in any room. If evidence of cooking is discovered this will be regarded as a breach of these booking terms and conditions and your booking will be terminated

All room keys must be returned on check-out. If you fail to do so, a charge may be applied for a replacement key or lock as required

For group bookings, any costs incurred due to smoking or damage, as set out above, will be the responsibility of the person making the group booking



For flexible room rates only, individual bookings must be cancelled at least 48 hours prior to arrival not to incur a cancellation charge

Company bookings may be cancelled up to 4.00 pm prior to arrival, not to incur a cancellation charge. This applies only to bookings made direct, and not through an agent, or if subject to separate group booking terms and conditions

For advanced purchase rates or special promotions where payment is taken at time of booking, refunds will not be applicable in the event of cancellation

All non-arrivals will be charged at 100% of the room rate

In the event of late cancellations or non-arrivals, for bookings where guests are due to settle their own accounts, and where the charges cannot be retrieved from the guest ‘the Company’ reserves the right to charge the person/company responsible for making the booking



Occasionally relocation to another suitable hotel becomes necessary, due to unexpected circumstances. If a room is unavailable on arrival (except due to an event beyond our reasonable control, see section entitled ‘General’) then ‘the Company’ will either

provide a room in another hotel owned by ‘the Company’ subject to availability and location, and if necessary pay the reasonable cost of transport to that hotel, should you not have your own transport. The company will not pay petrol or expenses or any further transport costs once you are at the alternative hotel.

try to assist in finding a room in a third party hotel, and if necessary pay the reasonable cost of transport to that hotel, should you not have your own transport. ‘The Company’ will not be liable for paying any additional costs involved, e.g. additional room rate, dinner, or other form of food provision. The company will not pay petrol or expenses or any further transport costs once you are at the alternative hotel.

at your request, cancel your booking and refund any money paid in advance for the unavailable room



Statutory Rights. We have tried to ensure that any rights that you as a consumer have that are implied by law into a contract if this type are not excluded or limited in anyway. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms.

Third Party Rights. A party which is not a party to our Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999

Events Beyond our Reasonable Control. ‘The Company’ will not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room (s) and/or other products and/or services and/or extras, due to any adverse event, act, omission, or accident which happens which is beyond our reasonable control, including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, fire, or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles, or any collapse of building structures

Our Liability. Subject to the remainder of this clause, you should use your own insurance policies to claim the full amount of the loss or damage to your property prior to approaching or pursuing ‘the Company’. The company cannot accept liability for any items left in guest bedrooms. We are, in certain circumstances set out in the Hotel Proprietors’ Act 1956 (Act), liable for loss or damage to your property. However, in those circumstances we are only liable up to the maximum sums under the Act. In all other circumstances, our total liability shall not exceed twice the daily rate charged for your booking. If your booking includes a number of different daily rates, the average rate will be used. ‘The Company’ aims to provide a safe and secure environment for the duration of your stay and where necessary, will take appropriate security measures. If an incident occurs during your stay, resulting in the theft, loss or damage of your property, we will carry out an internal investigation. If we do not feel that your property was stolen, lost or damaged through any fault of ours, our staff or agents, this will be evidence that it was not our fault. In those circumstances, our liability is limited to the maximums under the Act. If an incident is referred to the Police, and they draw the same conclusion as us, this will also be evidence that our liability is limited to those maximums. We shall not be liable, in any circumstances, for any loss or damage to vehicles, or any property left in them. Neither shall we be liable for any loss of profit, or any indirect or consequential loss arising under or in connection with your booking. Where we are liable, we will only be responsible for losses that are a foreseeable result of a breach or negligence, but not otherwise. The loss or damage will be foreseeable if it is an obvious consequence of the breach or is contemplated by both parties at the time of entering into the contract.

Nothing in these terms shall limit or exclude our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; or fraud or fraudulent misrepresentation; or any form of limitation or exclusion prohibited by law or statute. ‘The Company’ shall have no liability to ‘the Client’ for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by ‘the Client’ which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival or any other fault of ‘the Client’. When ‘the Company’ provides facilities which includes any services supplied by a third party ‘the Company’ does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall where possible assign ‘the Client’ the benefit of any warranty, guarantee or indemnity given by the person supplying the service to ‘the Company’

Indemnity ‘The Client’ shall indemnify ‘the Company’ against all costs, charges, claims, expenses, demands

and liabilities incurred or made against ‘ the Company’, as a result of any act or default or negligence of ‘the Client’ or their guests

Admission ‘The Company’ reserves the right through its Manager or authorised person to refuse admission to, or remove from the premises any person considered to be behaving or likely to behave in a manner prejudicial to ‘the Company’

Changes to Terms. ‘The Company’ reserves the right to change these terms from time to time. The terms applicable to your booking are those in force on the date of booking (or amendment, as applicable)

Licensing Laws. ‘The Company’ operates under the current licensing law in England and the licensing laws pertaining to persons under the age of 18 years shall be strictly enforced. ‘The Company’ operates a Full On Licence

Price Changes. All prices stated in the written confirmations from ‘the Company’ will be honoured unless ‘the Client’ makes any changes. ‘The Company’ reserves the right to alter prices where increases are levied on ‘the Company’ as a result of legislative changes, e.g. Value Added Tax, at the prevailing rate

Terms & Conditions ‘The Client’ may not assign, sub-license or otherwise transfer any of their rights under these terms and conditions. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. These terms and conditions supersede any previous agreement or understanding and may not be varied except in writing by the parties. All other terms. Express or implied by statute or otherwise, are excluded to the fullest extent permitted by law

Applicable Law and Jurisdiction

These terms and conditions are governed by English Law and any dispute or proceeds shall be subject to

Jurisdiction of the Courts of England and Wales

The Company’s decision will be final, over determining any questions arising in relation to the interpretation of these terms and conditions

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What is the Book Direct promise?

Quite simply it means that if you book direct with any of the hotels in the New Forest displaying this logo, you will get the best rate available anywhere on the web – guaranteed

Lowest Prices

We guarantee the best rates for The Crown Manor House Hotel online on our own website and we’ll include breakfast free of charge. If you find it cheaper (which you won’t) we’ll match it and buy you dinner*.

No Reservation Fees

Our online booking system is free of charge. We do not charge you any booking fees or administration fees, and offer free cancellation.

Secure Booking

We take your privacy seriously. Our online reservation system is secure and your credit card and personal information is encrypted. We work to the highest standards and guarantee your privacy.


Terms & Conditions

The lowest rate guarantee applies within 24 hours of your reservation being confirmed. Upgrade is subject to availability. *Dinner is an allowance for one guest of £20. Cancellations are free up to 48hrs for flexible rates. The details supplied where the lower rate has been seen must comply with the same conditions, type of room, start and end date. The guarantee of the best online price will only be applied to private customer reservations, not with special rates or other rates that are the result of currency fluctuations or special circumstances, such as package breaks, special offers conference bookings or weddings.